1. INTRODUCTION
Elevate Recovery Homes ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.elevaterh.com (the "Site") or use our services. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site.
We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.
2. INFORMATION WE COLLECT
We collect information about you in various ways when you use our Site and services.
Personal Information You Provide to Us
We collect personal information that you voluntarily provide to us when you:
- Fill out contact forms or inquiry forms on our Site
- Request information about our treatment programs
- Verify insurance benefits
- Apply for admission to our facility
- Communicate with us via email, phone, or mail
- Create an account on our Site (if applicable)
The personal information we may collect includes:
- Contact Information: Name, email address, phone number, mailing address
- Demographic Information: Age, date of birth, gender
- Health Information: Medical history, current medications, substance use history, mental health information, insurance information, treatment preferences, emergency contact information
- Financial Information: Insurance policy information, billing information
- Account Information: Username, password, and other account credentials (if applicable)
Information Automatically Collected
When you visit our Site, we may automatically collect certain information about your device and browsing activity, including:
- Log Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform
- Usage Data: Pages you visit, time and date of visit, time spent on pages, unique device identifiers, and other diagnostic data
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to track activity on our Site and store certain information
Information from Third Parties
We may receive information about you from third parties, including:
- Healthcare providers who refer you to our facility
- Insurance companies for verification of benefits
- Family members or legal guardians (with appropriate authorization)
- Public databases and marketing partners
3. HOW WE USE YOUR INFORMATION
We use the information we collect for various purposes, including:
To Provide and Improve Our Services
- Process your inquiries and respond to your questions
- Verify your insurance benefits and eligibility
- Facilitate your admission to our treatment program
- Provide, operate, and maintain our treatment services
- Develop treatment plans and coordinate your care
- Improve our services and develop new programs
To Communicate with You
- Send you information about our services and programs
- Provide customer support and respond to your requests
- Send administrative information, such as updates to our terms and policies
- Request feedback and contact you about your use of our services
- Send you marketing and promotional communications (with your consent)
For Legal and Safety Purposes
- Comply with legal obligations and regulatory requirements
- Protect the rights, property, and safety of Elevate Recovery Homes, our patients, and others
- Prevent, investigate, and address fraud, security issues, and technical problems
- Enforce our Terms of Service and other agreements
For Business Operations
- Manage our internal business operations
- Conduct data analysis, audits, and research
- Improve and optimize our Site and services
- Monitor and analyze usage trends
4. HOW WE SHARE YOUR INFORMATION
We may share your information in the following circumstances:
With Your Consent
We may share your information with third parties when you have given us explicit consent to do so.
For Treatment, Payment, and Healthcare Operations
We may share your protected health information (PHI) with:
- Healthcare Providers: Doctors, therapists, and other healthcare professionals involved in your treatment
- Insurance Companies: To verify coverage, obtain pre-authorization, and process claims
- Business Associates: Third-party service providers who assist with our operations and are bound by confidentiality agreements
As Required by Law
We may disclose your information if required to do so by law or in response to:
- Court orders, subpoenas, or other legal processes
- Requests from government agencies or law enforcement
- Legal obligations under federal, state, or local laws
To Protect Rights and Safety
We may disclose information when we believe it is necessary to:
- Protect the safety, rights, or property of Elevate Recovery Homes, our patients, or others
- Investigate or prevent suspected illegal activities
- Respond to emergencies or threats to health or safety
- Report suspected abuse, neglect, or domestic violence as required by law
Business Transfers
If Elevate Recovery Homes is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
With Service Providers
We may share information with third-party vendors and service providers who perform services on our behalf, such as:
- Website hosting and maintenance
- Data analysis and marketing services
- Payment processing
- Customer support
- Email and communication services
These service providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
5. COOKIES AND TRACKING TECHNOLOGIES
What Are Cookies?
Cookies are small text files stored on your device when you visit our Site. We use cookies and similar tracking technologies to:
- Remember your preferences and settings
- Analyze Site traffic and usage patterns
- Improve Site functionality and user experience
- Deliver targeted advertisements
Types of Cookies We Use
- Essential Cookies: Required for the Site to function properly
- Analytics Cookies: Help us understand how visitors use our Site
- Functionality Cookies: Remember your preferences and settings
- Advertising Cookies: Deliver relevant advertisements based on your interests
Your Cookie Choices
Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. However, disabling cookies may affect your ability to use certain features of our Site.
You can also opt-out of interest-based advertising by visiting:
6. PROTECTED HEALTH INFORMATION (HIPAA NOTICE)
Notice of Privacy Practices
This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.
Effective Date: [Insert Date]
YOUR RIGHTS
When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities to help you.
Get an electronic or paper copy of your medical record
- You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you
- We will provide a copy or a summary of your health information, usually within 30 days of your request
- We may charge a reasonable, cost-based fee
How to Request: Contact our Privacy Officer at (732) 610-0878 or info@elevaterh.com
Ask us to correct your medical record
- You can ask us to correct health information about you that you think is incorrect or incomplete
- We may say "no" to your request, but we'll tell you why in writing within 60 days
How to Request: Submit your request in writing to our Privacy Officer
Request confidential communications
- You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address
- We will say "yes" to all reasonable requests
Ask us to limit what we use or share
- You can ask us not to use or share certain health information for treatment, payment, or our operations
- We are not required to agree to your request, and we may say "no" if it would affect your care
- If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer
- We will say "yes" unless a law requires us to share that information
Get a list of those with whom we've shared information
- You can ask for a list (accounting) of the times we've shared your health information for six years prior to the date you ask, who we shared it with, and why
- We will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures (such as any you asked us to make)
- We'll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months
Get a copy of this privacy notice
- You can ask for a paper copy of this notice at any time, even if you have agreed to receive the notice electronically
- We will provide you with a paper copy promptly
Choose someone to act for you
- If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information
- We will make sure the person has this authority and can act for you before we take any action
File a complaint if you feel your rights are violated
You can complain if you feel we have violated your rights by contacting us:
Elevate Recovery Homes
Attention: Privacy Officer
6835 Aldea Ave
Van Nuys, CA 91406
Phone: (732) 610-0878
Email: info@elevaterh.com
You can also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights:
Office for Civil Rights
U.S. Department of Health and Human Services
200 Independence Avenue, S.W.
Washington, D.C. 20201
Phone: 1-877-696-6775
Website: www.hhs.gov/ocr/privacy/hipaa/complaints/
We will not retaliate against you for filing a complaint.
YOUR CHOICES
For certain health information, you can tell us your choices about what we share. If you have a clear preference for how we share your information in the situations described below, talk to us. Tell us what you want us to do, and we will follow your instructions.
In these cases, you have both the right and choice to tell us to:
- Share information with your family, close friends, or others involved in your care
- Share information in a disaster relief situation
- Contact you for fundraising efforts
If you are not able to tell us your preference (for example, if you are unconscious), we may go ahead and share your information if we believe it is in your best interest. We may also share your information when needed to lessen a serious and imminent threat to health or safety.
In these cases, we NEVER share your information unless you give us written permission:
- Marketing purposes
- Sale of your information
- Most sharing of psychotherapy notes
In the case of fundraising:
We may contact you for fundraising efforts, but you can tell us not to contact you again at any time.
OUR USES AND DISCLOSURES
How do we typically use or share your health information?
We typically use or share your health information in the following ways:
Treat You
- We can use your health information and share it with other professionals who are treating you
- Example: A doctor treating you for substance use disorder asks another provider about your mental health history to provide comprehensive care
Run our organization
- We can use and share your health information to run our facility, improve your care, and contact you when necessary
- Example: We use health information about you to manage your treatment plan and coordinate services
Bill for your services
- We can use and share your health information to bill and get payment from health plans or other entities
- Example: We give information about you to your health insurance plan so it will pay for your treatment services
How else can we use or share your health information?
We are allowed or required to share your information in other ways – usually in ways that contribute to the public good, such as public health and research. We have to meet many conditions in the law before we can share your information for these purposes.
For more information see: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html
Help with public health and safety issues
We can share health information about you for certain situations such as:
- Preventing disease
- Helping with product recalls
- Reporting adverse reactions to medications
- Reporting suspected abuse, neglect, or domestic violence
- Preventing or reducing a serious threat to anyone's health or safety
Do research
- We can use or share your information for health research with proper authorization and oversight
Comply with the law
- We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we're complying with federal privacy law
Respond to organ and tissue donation requests
- We can share health information about you with organ procurement organizations
Work with a medical examiner or funeral director
- We can share health information with a coroner, medical examiner, or funeral director when an individual dies
Address workers' compensation, law enforcement, and other government requests
We can use or share health information about you:
- For workers' compensation claims
- For law enforcement purposes or with a law enforcement official
- With health oversight agencies for activities authorized by law
- For special government functions such as military, national security, and presidential protective services
Respond to lawsuits and legal actions
- We can share health information about you in response to a court or administrative order, or in response to a subpoena
OUR RESPONSIBILITIES
- We are required by law to maintain the privacy and security of your protected health information
- We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information
- We must follow the duties and privacy practices described in this notice and give you a copy of it
- We will not use or share your information other than as described here unless you tell us we can in writing
- If you tell us we can, you may change your mind at any time. Let us know in writing if you change your mind
For more information see: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html
7. DATA SECURITY
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:
- Encryption of sensitive data
- Secure socket layer (SSL) technology
- Firewalls and intrusion detection systems
- Access controls and authentication procedures
- Regular security assessments and audits
- Employee training on data security and privacy
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
8. DATA RETENTION
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Healthcare records are maintained in accordance with applicable federal and state laws, typically for a minimum of seven years after your last date of service.
When we no longer need your information, we will securely delete or destroy it in accordance with our data retention and destruction policies.
9. CALIFORNIA PRIVACY RIGHTS
California Online Privacy Protection Act (CalOPPA) Compliance
Because we value your privacy, we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent, except as described in this Privacy Policy.
CalOPPA - Do Not Track Signals
We support Do Not Track browser settings. If you enable Do Not Track settings in the browser you are using, we will not store or use information about you other than your visit to our website.
California Consumer Privacy Act (CCPA)
If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA):
Right to Know
You have the right to request that we disclose:
- The categories of personal information we collected about you
- The categories of sources from which we collected your personal information
- Our business or commercial purpose for collecting your personal information
- The categories of third parties with whom we share your personal information
- The specific pieces of personal information we collected about you
Right to Delete
You have the right to request that we delete your personal information, subject to certain exceptions.
Right to Opt-Out
You have the right to opt-out of the sale of your personal information. We do not sell your personal information.
Right to Non-Discrimination
We will not discriminate against you for exercising any of your CCPA rights, including by:
- Denying you goods or services
- Charging different prices or rates for goods or services
- Providing a different level or quality of goods or services
- Suggesting that you will receive a different price or level of quality
How to Exercise Your Rights
To exercise your rights under CCPA, please contact us:
We will verify your identity before processing your request. You may also designate an authorized agent to make a request on your behalf.
10. CHILDREN'S PRIVACY
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to delete that information.
11. INTERNATIONAL DATA TRANSFERS
If you are accessing our Site from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated. By using our services, you consent to the transfer of your information to the United States.
The data protection and privacy laws in the United States may not be as comprehensive as those in your country. We will take all reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy.
12. THIRD-PARTY LINKS
Our Site may contain links to third-party websites, applications, or services that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
13. CHANGES TO THIS PRIVACY POLICY
We may update our Privacy Policy from time to time. We will notify you of any changes by:
- Posting the new Privacy Policy on this page
- Updating the "Last Updated" date at the top of this Privacy Policy
- Sending you an email notification (for material changes)
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
14. CONTACT US
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Elevate Recovery Homes
6835 Aldea Ave
Van Nuys, CA 91406
Phone: (732) 610-0878
Email: info@elevaterh.com
Website: www.elevaterh.com
Privacy Officer: [Name]
HIPAA Compliance Officer: [Name]
15. CONSENT
By using our Site or services, you consent to our Privacy Policy and agree to its terms. If you do not agree with this Privacy Policy, please do not use our Site or services.
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